Refund policy
At Tresor Craft, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a straightforward refund and return policy.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
Your item must be unused
Your item must be in the same condition that you received it
The item must be in its original packaging
Proof of purchase is required
To start a return, please contact us at:
Email: contact@tresorcraft.shop
Please do not send items back without contacting us first.
Damaged or Incorrect Items
We carefully package all products to prevent damage during transit.
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue.
Return Shipping Costs
Customers are responsible for paying return shipping costs.
Shipping costs are non-refundable.
If a refund is approved, the return shipping cost may be deducted from the refund.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:
Refunds will be issued to your original payment method
Processing may take 5–10 business days
Your bank or card provider may take additional time to process the refund.
Order Cancellations
Orders may be cancelled before shipment.
If the order has already been shipped, you will need to request a return after delivery.
Non-Returnable Items
Some items cannot be returned including:
Opened trading card packs
Used items
Gift cards
Final sale items
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
Contact Information
Tresor Craft
contact@tresorcraft.shop
+1 (720) 593-8472
351 Riva Ridge Ln
Fort Collins, CO 80526
United States