Shipping policy

At Tresor Craft, we aim to deliver your orders safely and as quickly as possible. Below you will find information about our shipping methods, delivery times, and pricing.

Shipping Locations

We ship to Australia and worldwide, so no matter where you are located, you can place an order with us.

Shipping costs and delivery estimates are calculated at checkout depending on your location.

All shipments include tracking when available.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

During busy periods, processing times may be slightly longer.

Delivery Times

Estimated delivery times:

Australia

5–12 business days

Delivery times are estimates and may vary depending on the shipping carrier and customs processing.

Shipping Methods

We use reliable shipping carriers to ensure safe delivery.

Shipping carriers may include:

  • Australia Post

  • DHL

  • UPS

  • FedEx

  • USPS

Shipping options are displayed during checkout.

Tracking Orders

Once your order has been shipped, you will receive a tracking number by email.

You can use this tracking number to follow your order's progress.

Shipping Costs

Shipping costs depend on:

  • Destination country

  • Package weight

  • Shipping method selected

Shipping prices are calculated automatically at checkout.

Delays

While most orders arrive on time, delays can occasionally occur due to:

  • Weather conditions

  • Carrier delays

  • Customs processing

  • Busy holiday periods

We appreciate your patience in these situations.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If your package is returned to us, additional shipping fees may apply.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us immediately.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Information

If you have any questions about shipping, please contact us at contact@tresorcraft.shop